On-Line Store Policy

Returns – Policy & Procedure
1. Feel free to return the item if it is not right for you.
2. Drop us an email and let us know the item has been shipped. We will confirm receipt of item when it is received and credit has been issued.
3. All returns must be received within 30 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for credit.
5. Sorry, no returns for Sale or Clearance items. No exceptions, please.
6. Postage to return item is paid by customer.
7. Keep your shipping receipt and tracking number. We cannot refund an item that has been lost in transit.
8. We do not refund shipping fees.

Exchanges – Policy & Procedure
1. We will gladly exchange in item for you providing it is in stock at the time of request.
2. Drop us an email or telephone us so we can check inventory and put your items aside.
3. All exchanges must be received within 30 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for exchange.
5. Sorry, no exchanges for Sale or Clearance items. No exceptions, please.
6. Postage to return item is paid by customer.
7. Keep your shipping receipt and tracking number. We cannot exchange items that have been lost in transit.
8. If you exchange your item for the identical style but different size we will pay shipping cost back to you.
9. If you exchange your items for something different, customer will pay shipping.
10. If we are not able to exchange your item because we are out of inventory, then we will credit your account.

Non-Refundable Items
1. Sale or Clearance items.
2. Merchandise that has been worn, used, damaged, or has had the price tag removed.

Product Photos & Descriptions
1. We do our best to describe and photograph as accurately as possible. Nuances of color and texture may occur. If you are unhappy with your purchase, we will be happy to provide a refund as outlined in our Return Policy & Procedure.

Shipping
1. We ship U.S. Priority Mail.
2. You will be notified when your item has shipped and a tracking number will be provided.
3. If you need an item quick, please give us a call or email and we will quote you options and pricing.
4. Once the package is in the hands of the Post Office, we are not responsible for lost, damaged, or delayed shipments. Claims can be made via the U.S. Post Office however call us first. Sometimes we can help resolve problems.

Shipping – Black-Out Dates and Bad Weather
1. We are located in Wisconsin and we have days when airports in Chicago and Milwaukee are closed or experience delays because of bad weather – especially in the winter.
2. On occasion you may see a posted notice on our site that informs you that we are not able to ship on selected dates. We are a family company and for a variety of reasons will be away from the office for personal and business purposes. If you have a question, please give us a call or email so you are not disappointed in a delayed shipment.

Web Site Errors
1. It is our intention to be as accurate and error-free with all the information on our web site. However, errors may occur and we apologize if they cause a problem. We would appreciate it if you would call our attention to any errors so we can make corrections immediately.

Information We Collect – Orders and our Email Newsletters
1. We are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Additionally, if you sign up for our email newsletters your information we do not sell, trade, or rent your personal information to others. This information is for our private records only.

Military Addresses
1. Please include the APO in the “city” box and the APO/FPO in the “state” box. Include the correct zip code. We are not responsible for any duty, taxes, or other fees relating to international customs.

International Orders and Duty/Custom Fees
1. We are sorry but we do not ship to any non-USA addresses at this time . The banking transaction fees, merchant processing transaction fees, foreign currency fees costs make the transaction prohibitive.

Wisconsin Sales Tax
1. We are located in the State of Wisconsin. Orders shipped into Wisconsin will be charged a 5.1% states sales tax. Tax is applied to the total merchandise amount. No sales tax will be charged to any other state or international orders.